Some material cannot be done again — an event happens once, and the only footage of an older relative was recorded that one time. What is needed then is not another shoot, but a way to bring out the data that already exists.
Clipping, mains hum, air-conditioning rumble, background noise and room reverb. As long as the voice signal is still there, most interference can be separated out and suppressed.
A crash mid-recording, a memory card pulled out too soon, a file showing 0 KB. The picture data is usually still there; what is broken is the index structure — and that can be rebuilt.
VHS, DV tapes and early phone footage. Deinterlacing, noise reduction, colour correction and upscaling, so old material looks good again on today's screens.
Sound problems at concerts, talks and ceremonies. Multitrack alignment and mixing, so what is said and sung on stage can be heard clearly.
Two people can both say “there is noise on my recording”. One may be the low hum of air conditioning — there is a clear line of attack on that. The other may be an intermittent signal caused by a faulty microphone — and that is close to hopeless. They sound the same when described, but what can actually be done is worlds apart.
So we will not give you a price before we have heard and watched the file. Send the file, let us assess it in practice, we report the improvement you can expect, and we quote only if we judge it can be handled — then you decide whether to go ahead. If we judge that it cannot be fixed, we will explain why, directly.
That process is fairer to both sides: you are not paying up front for a result nobody is sure of, and we do not have to make promises we cannot keep in order to win the job.
Put the files on Google Drive and share the folder with us — we can only tell what is possible once we have looked at them. Assessment is free.
ComputerIn Drive: “New” → Folder, then drag your files in
PhoneDrive app: “+” → Folder → Upload
ComputerRight-click the folder → “Share” → “Anyone with the link”
PhoneHold the folder → “⋮” → Manage access → “Anyone with the link”
ComputerClick “Copy link”, paste it into an email or LINE
PhoneTap “Copy link”, paste it into LINE
One line is enough: will not open, noisy, volume jumps around…
Knowing the symptom lets us give you a more accurate assessment
Not sure how? Just message us on LINE and we will walk you through it.
Every file is damaged differently, so the process starts with looking at it — not with a price.
Upload the original files to Google Drive and share the folder link with us. Please send files that have not been through any other software — repair works best that way.
We open the file and actually listen to it and watch it, work out what caused the damage, and how far it can be improved. Every file is different, and this step cannot be guessed at from experience. The assessment stage is free.
We tell you what we found and how much improvement you can expect, and send a quote for you to decide on. If we judge that it cannot be handled, we will say so directly rather than take the job on regardless.
We start work once the quote is agreed and payment is complete. When it is finished we deliver the files through Google Drive, along with a before-and-after comparison for you to check.
If the content can be done again (a voiceover you can simply re-record, for example), re-recording is usually the cheapest route. But whenever the material cannot be reproduced — a live event, an interview, a family record — repair is more or less the only option, and it is worth having assessed.
Every file is damaged differently, so our process is this: you send the files via Google Drive, we assess how much they can actually be improved, and we quote only once we judge that the work can be handled. You then decide whether to go ahead.
No. Once the repair is finished and delivered, we delete the files within the agreed period, and we do not use your content for any public display or promotion.
Yes, and it is usually more efficient. Many clients need both audio repair and video editing after an event or an interview has been shot, and we can assess and quote for it all within the same project.
Yes. The whole process runs through Google Drive and online communication; nothing physical needs to be posted (unless it is a physical tape that needs transferring).
Upload the original to Google Drive and send us the folder link. We will assess it and tell you how much it can realistically be improved.
